Your Order Journey: From Checkout to Delivery
April 15, 2024 2024-04-15 9:06Your Order Journey: From Checkout to Delivery
Your Order Journey: From Checkout to Delivery
Once you have placed your order with us, here is what you can expect during the journey from checkout to delivery
1. Order and Dispatch Confirmation
Dispatch Timeframe: The dispatch of the machine will typically take between 7 to 15 days from the date of the order placement.
Shipping Timeframe: After dispatch, the shipping time will be an additional 7 to 10 days depending on your location.
Pre-Dispatch Video: Before dispatching, we will send you a video showcasing the machine along with all its components and the final packing. This ensures that you can verify the product once it reaches your destination.
Confirmation: You will receive an order confirmation immediately after your purchase, and a dispatch notification once your order ships.
2. Shipping and Tracking
Carriers: We use reliable shipping companies such as DHL and UPS to ensure that your order arrives safely and on time.
Tracking Information: As soon as the order is dispatched, we will provide you with the tracking number. You can use this number to track your order directly on the [DHL](https://www.dhl.com) or [UPS](https://www.ups.com) website, depending on which company is used for your shipment.
3. Customs and Clearance
Customs Handling: Once the order reaches its shipping destination, customs will perform the necessary clearances.
Certifications Provided: Health and Hydrogen will provide all necessary certifications, such as the CE certification, to facilitate customs clearance.
Classification: Please be advised that the machine will be shipped as an "electronic machine" and not as a "health machine" to avoid extensive checks at customs, which might delay the clearance process.
Buyer’s Responsibility: The buyer should maintain communication with their country’s customs office. The process of getting the device cleared from customs will be the responsibility of the buyer, especially if there are specific regulations or challenges unique to the buyer’s country.
4. Local Regulations and Compliance
Due Diligence: While we have experience shipping globally and typically do not face challenges, we advise buyers to verify any specific import regulations or certification requirements that may apply within their own country before ordering.
5. Customer Support and Assistance
Support Availability: Our customer support team is available to help you with any queries or issues you may encounter during the order process or with customs clearance.
Contact Information: For assistance, please contact our support team through the website’s contact form or directly via email at [info@healthandhydrogen.com](mailto:info@healthandhydrogen.com).
Conclusion
Our goal at Health and Hydrogen is to ensure that your order process is as smooth and efficient as possible, from the moment you checkout to the time you receive your device. We are committed to providing you with all the necessary support to facilitate a hassle-free delivery.
