SHIPPING & DELIVERY POLICY

Last updated March 23, 2024

Welcome to www.healthandhydrogen.com. Our Shipping & Delivery Policy has been crafted with a deep understanding of our customers’ needs and expectations, forming an integral part of our Terms and Conditions (“Terms”). For a comprehensive understanding, we encourage you to read this policy in conjunction with our main Terms, available at: https://healthandhydrogen.com/terms-of-service/?v=c86ee0d9d7ed.

OUR COMMITMENT TO TIMELY DELIVERY

At Health and Hydrogen, we understand the excitement and anticipation that comes with every order. Thus, we are committed to delivering your purchases in the most efficient, reliable manner. Our shipping policy is designed to provide you with various options that suit your needs, ensuring that your products arrive safely and as promptly as possible.

SHIPPING OPTIONS AND PROCESS

Upon placing your order, you will be presented with several shipping options. These options are designed to meet diverse needs and preferences, taking into account factors such as delivery speed and destination. We collaborate with a range of trusted carriers and, in some instances, third-party suppliers who manage our inventory and are responsible for the logistics of getting your products to you.

Our standard shipping timeframe ranges between 7 to 15 days from the date of your order, followed by the actual transit time to your specified delivery address. Please be aware that these timeframes are estimates and can vary based on the shipping method selected and the destination.

INTERNATIONAL SHIPPING

Expanding our reach globally, we offer international shipping to ensure that our products are accessible to customers around the world. Engaging with international logistics partners allows us to navigate the complexities of cross-border shipments effectively.

Please note, international shipments may be subject to customs clearance procedures and additional charges as per the policies of the destination country. These customs processes, taxes, and duties are the responsibility of the customer and are beyond our control. We advise our international customers to familiarize themselves with the local customs laws to ensure a smooth delivery process.

SHIPPING RESTRICTIONS

We aim to make our products as accessible as possible; however, certain restrictions apply:

• We are unable to ship orders to P.O. boxes due to carrier limitations.
• Shipments are processed on business days only (Monday to Friday), excluding public holidays.

HANDLING DELAYS

While we strive to maintain the efficiency of our shipping processes, unexpected delays can occur. In such instances, we will promptly communicate with you, providing updates and revised delivery estimates. Our goal is to minimize any inconvenience and ensure you are informed throughout the process.

For our valued customers in the EU and UK, we recognize the importance of your statutory rights. Rest assured, our practices are designed to be compliant with applicable laws and regulations, as detailed in our Terms.

QUESTIONS AND CONTACT INFORMATION

Should you have any inquiries regarding our Shipping & Delivery Policy or if you require further assistance, please do not hesitate to reach out. Our dedicated customer service team is here to provide support:

• Email: info@healthandhydrogen.com
• Phone: +852 8197 4746
• Address: Unit 908, Prosperity Millenia Plaza, 663 King’s Road, Quarry Bay, Hong Kong Island, Hong Kong

At Health and Hydrogen, we are dedicated to ensuring that your experience with us is smooth, from browsing our products to receiving your order. Thank you for choosing us.