Troubleshoot Your Device
April 15, 2024 2024-04-15 9:06Troubleshoot Your Device
Troubleshoot Your Device
When using your hydrogen inhalation device, you may encounter several issues that could affect its performance. Here are some common problems, their possible causes, and how to fix them
1. Machine Overheating
Causes and Solutions
Power Supply Issues: The power supply unit may fail, preventing the device from turning on.
Control Board Failure: If replacing the power supply does not resolve the issue, the control board may need to be replaced.
Reporting Faults:
Visual Evidence: If the device fails to turn on, document the issue through photographs or a video.
Contact Support: Send the visual evidence to info@healthandhydrogen.com. Include the equipment number (found on the device) in your message to facilitate quicker service.
2. Device Not Turning On
Causes and Solutions
Extended Usage: Using the device for more than 6 hours continuously can cause overheating. To prevent this, please:
Use in Intervals: Limit continuous use to under 6 hours. It's advisable to operate the machine in intervals to increase its lifespan.
Incorrect Water Type: Using normal drinking water in the machine can lead to overheating due to mineral build-up.
Proper Water Type: Only use water with zero Total Dissolved Solids (TDS) or a maximum of 1 TDS. Such water is typically labeled as 'battery water' or is used in health institutions.
Faulty Fan: A damaged fan can impair the device's ability to cool properly.
- Report the Issue: If you suspect the fan is damaged, take photos and record a video of the problem. Email these along with a description of the issue to info@healthandhydrogen.com for assistance.
Replacement Parts and Support
- Components Replacement: If your device has operational issues (post the initial 7 days of use and within the first year), we will provide the necessary replacement components at no additional cost.
- Device Replacement: If problems occur within the first 7 days of use, we will replace the entire device.
- Cost Coverage: Health and Hydrogen covers all costs related to the replacement of components needed to repair the device.
Guidelines for Reporting Issue
To ensure efficient support and resolution
- Documentation: Always provide clear photos and videos of the issue.
- Equipment ID: Include the equipment number in your communication.
- Detailed Description: Offer a comprehensive description of the problem for faster troubleshooting.
Conclusion
Regular maintenance and correct operation are essential for the optimal performance of your hydrogen inhalation device. By following these guidelines, you can help prevent common issues and extend the life of your device. If you encounter any problems, do not hesitate to contact Health and Hydrogen customer support for assistance. We are committed to providing you with reliable and effective solutions.
