Refund & Return Policy



At, your satisfaction is our top priority. We are committed to ensuring that every purchase you make meets or exceeds your expectations. This policy outlines our procedures for returns and refunds, emphasizing transparency and customer satisfaction.

Refund Eligibility

1. Cancellation Before Shipment:
– Full Refund: Orders cancelled before they are shipped qualify for a full refund.
– How to Cancel: Please contact us at with your order details to initiate the cancellation process.

2. Faulty Device on Arrival:
– Options Available: If the device arrives faulty or damaged (verified by photographic or video evidence), reported within 7 days of receipt, you may choose either a full refund or a replacement.
– Contact: Report the issue with evidence at

Return Policy

1. No Returns on Shipped Items:
– We do not accept returns once an item has been shipped, unless the item is defective upon arrival.

2. Defective Items:
– Return Process: Customers who receive a defective item must notify us within 7 days from the date of receipt to qualify for a return.
– Eligibility for Return: Defective items reported within this timeframe can be returned for a full refund or replacement.

Shipping Costs for Returns
– Defective Returns: Health and Hydrogen will cover all costs associated with the return shipping of the defective item.
– Replacement Shipping: We will also cover the shipping costs of the replacement unit back to the customer.

Refund Process
– Timing: Refunds are processed within 10 business days following the receipt and inspection of the returned item.
– Method: Refunds will be issued to the original method of payment used during the purchase.
– No Deductions: We will issue a full refund; no deductions will be made for transaction fees associated with the payment gateway or alteration charges.

– Beyond 7 Days: Issues reported more than 7 days after delivery will fall under our standard warranty service, which includes repairs or replacement parts but does not qualify for a refund.

– All devices come with a 1-year warranty that covers parts and labor for any manufacturing defects. This warranty does not cover damages from misuse or the use of improper water types as specified in our user manual.

Contact Us
If you have any questions or need assistance with your return, please do not hesitate to contact us at:

– Email:
– Phone: +852 8197 4746
– Address: Unit 908, Prosperity Millenia Plaza, 663 King’s Road, Quarry Bay, Hong Kong Island, Hong Kong

We value your business and are here to assist you with any concerns you may have. Thank you for choosing Health and Hydrogen.