Frequently Asked Questions (FAQs)

About Our Hydrogen Inhalation Machines

Q: What types of hydrogen inhalation machines do you offer? A: We offer hydrogen inhalation machines in various output levels to suit different needs and preferences. Our range includes machines with output levels of 3 liters, 1.8 liters, 1 liter, 900 ml, and 450 ml.

Q: How do I choose the right hydrogen inhalation machine for me? A: The choice depends on your intended use, frequency, and whether the machine will be used by multiple people. For personal, less frequent use, a machine with a lower output, such as 450 ml or 900 ml, may suffice. For more intensive or multiple-user scenarios, consider higher-output models like the 1.8 liters or 3 liters machines.

Usage and Maintenance

Q: How often should I use my hydrogen inhalation machine? A: Usage frequency can vary based on individual health goals and physician recommendations. However, a common starting point is to use the machine for 30 minutes to 1 hour daily. We recommend consulting with a healthcare professional for advice tailored to your specific health needs.

Q: What maintenance is required for my hydrogen inhalation machine? A: Maintenance requirements are minimal. We recommend regularly checking the machine for any visible signs of wear or damage and keeping it clean and dust-free. Detailed maintenance instructions are provided in the user manual that comes with your machine.

Q: Can the hydrogen inhalation machine be used by multiple people? A: Yes, our machines are designed for use by multiple users, especially the higher-output models. For hygiene purposes, ensure that each user has their own nasal cannula or breathing apparatus.

Ordering, Shipping, and Returns

Q: How can I place an order? A: Orders can be placed directly through our website, www.healthandhydrogen.com. Simply choose your machine, add it to your cart, and follow the checkout process.

Q: What are the shipping times and costs? A: Shipping times vary based on location but generally fall within 7 to 15 days from the date of order. Shipping costs are calculated at checkout based on your delivery address.

Q: What is your return policy? A: Due to the nature of our products, we accept returns only if the order has not yet been shipped. Once an item has been shipped, we cannot accept returns or offer refunds. Please review our Shipping & Delivery Policy and Return Policy for more details.

Q: Can I cancel my order after it has been placed? A: Orders can be canceled and fully refunded if they have not yet been shipped. Please contact our customer service team as soon as possible to request an order cancellation.

Safety and Regulations

Q: Are hydrogen inhalation machines safe to use? A: Yes, our hydrogen inhalation machines are designed with safety in mind and comply with relevant safety standards. However, as with any health device, it’s important to follow the user manual and consult with a healthcare professional before starting use.

Q: Do your machines meet regulatory standards? A: Absolutely. Our machines are manufactured in compliance with international health and safety standards to ensure the highest quality and safety for our users.

For further questions or inquiries, please don’t hesitate to contact us via email at info@healthandhydrogen.com or by phone at +852 8197 4746.